Terms & Conditions

Introduction

These Terms and Conditions ("Terms") govern your use of the PrimeLine Plumbing website (primelineplumbing.site) and the services we provide. By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

Services

PrimeLine Plumbing provides professional plumbing services including, but not limited to, repairs, installations, maintenance, drain cleaning, leak detection, and emergency plumbing services for residential and commercial properties in Manhattan and surrounding New York City areas.

Service Requests and Scheduling

Service requests can be made through our website contact form, by phone, or by email. Scheduling is subject to availability. We will make reasonable efforts to accommodate your preferred schedule, but we cannot guarantee specific time slots. Emergency services are prioritized based on the severity and urgency of the situation.

Pricing and Payment

Pricing for our services varies depending on the nature and complexity of the work required. We provide upfront estimates whenever possible. Final pricing may be adjusted based on:

• The actual scope of work required
• Parts and materials needed
• Time required to complete the job
• Additional issues discovered during service

Payment is due upon completion of services unless other arrangements have been made in advance. We accept various payment methods as indicated at the time of service. Emergency services may have different pricing structures.

Cancellations and Rescheduling

If you need to cancel or reschedule an appointment, please notify us as soon as possible. We understand that circumstances change and will work with you to find an alternative time. Repeated cancellations or no-shows may result in fees or service restrictions.

Customer Responsibilities

As a customer, you agree to:

• Provide accurate information about your plumbing issues
• Grant reasonable access to the areas requiring service
• Notify us of any known hazards or special conditions
• Ensure the work area is reasonably clear and accessible
• Be present or arrange for someone to be present during service
• Pay for services as agreed

Warranties and Guarantees

We stand behind our workmanship. If you experience issues related to our service, please contact us and we will work to address your concerns. Specific warranty terms may vary depending on the type of service provided and parts installed. Manufacturer warranties apply to equipment and materials as specified by the manufacturer.

Limitation of Liability

To the fullest extent permitted by law, PrimeLine Plumbing shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to our services. Our total liability for any claim arising from our services shall not exceed the amount paid for the specific service in question.

Insurance and Licensing

PrimeLine Plumbing maintains appropriate insurance coverage for our business operations. Our technicians are trained and qualified to perform plumbing work in accordance with local regulations and industry standards.

Emergency Services

Emergency services are available 24/7 for urgent plumbing situations. Emergency service rates apply to after-hours, weekend, and holiday calls. We define emergency services as situations that pose an immediate threat to property or health, such as burst pipes, major leaks, or sewage backups.

Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of PrimeLine Plumbing or its content suppliers and is protected by copyright laws. You may not reproduce, distribute, or create derivative works from our website content without our express written permission.

Website Use

You agree to use our website only for lawful purposes and in a manner that does not infringe upon the rights of others. Prohibited activities include:

• Attempting to gain unauthorized access to our systems
• Transmitting harmful code or malware
• Collecting user information without authorization
• Impersonating another person or entity
• Interfering with the proper functioning of the website

Privacy

Your use of our website and services is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

Dispute Resolution

If you have a dispute with PrimeLine Plumbing, please contact us first to seek a resolution. We are committed to addressing customer concerns in a fair and reasonable manner. Any disputes that cannot be resolved informally may be subject to binding arbitration or resolution in the courts of New York.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website or services after changes are posted constitutes acceptance of the modified Terms.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.